Knowledge Management
Knowledge Management (KM) refers to the systematic process of creating, sharing, using, and managing an organization's knowledge and information. It involves capturing both explicit knowledge (documented information and procedures) and tacit knowledge (expertise and experience residing in people's minds), then organizing it in a way that makes it accessible and useful for decision-making and innovation.
Key processes in knowledge management include knowledge acquisition (gathering information from various sources), knowledge organization (categorizing and structuring information logically), knowledge storage (maintaining information in accessible repositories), knowledge sharing (distributing information across the organization), and knowledge application (using information to solve problems and improve processes). Modern KM also emphasizes knowledge creation—encouraging innovation and the development of new ideas through collaboration.
The benefits of effective knowledge management are substantial. Organizations can:
Additionally, KM enables organizations to be more responsive to market changes and customer needs by ensuring that relevant information flows to where it's needed most.
Case Study
Knowledge Base Migration
Transformation of fragmented SharePoint content into a centralized, searchable Confluence knowledge base.
Skills
- Information organization and classification
- Communication and knowledge transfer
- Systems thinking and process mapping
- Data analysis and synthesis
- Collaborative problem-solving
Tools
- Document management systems (DMS)
- Knowledge bases and wikis
- Collaboration platforms
- Intranets and enterprise portals
- Business intelligence and analytics tools
Services
My primary objective is to create centralized knowledge bases that are streamlined for each organization's need, ensuring easy access and relevant content is effectively organized and communicated.
Other Areas I Support
Explore the other services that I have to offer.
Projects
OneGIS Intranet Redesign & Migration
Revamped Bank of America's internal GIS intranet site—OneGIS—used by over 3,500 employees. Originally built for migration to Confluence but was ultimately rebuilt in modern SharePoint after functionality gaps emerged. With less than a week before launch, led a complete redesign including rebranding, site architecture overhaul, custom HTML/CSS/JavaScript styling, and automated workflows. Post-launch, trained all site contributors to update and maintain content within the new environment.
Executive Presentation Hub
Developed a centralized SharePoint repository for GIS executive presentation assets. Designed an intuitive landing page and structured content system to ensure consistent quality and easy access across presentation development teams. Captured best practices and improved efficiency in executive-facing communications.
Product Repository Rebrand
Performed a comprehensive rebranding and restructuring of a Product Management SharePoint site, significantly improving navigation and information architecture. Implemented a sustainable content governance model with scheduled content reviews and version control for long-term site maintenance. Project earned a Gold Award for excellence.
Knowledge Base Metrics Reporting and Maintenance
Created and deployed custom Python scripts to extract page-level data from Confluence API endpoints, enabling robust reporting on knowledge base usage. The scripts identified stale content, high-performing content, and usage outliers. Designed metrics such as top 10 most viewed pages, total page views per period, and average views per page, and implemented a lightweight database to track granular visitor patterns and enable historical trend analysis.